Mastering Phone Skills and Scheduling
Event Date October 25, 2018
Start Time: 08:00:00
CE Credits: 8
Event Details
Synopsis
Description of Speaker
Educational Objectives
Disclosure
Cancellation Policy
Synopsis
One of the #1 biggest pain points in an office is the Phone! Followed closely by the schedule! It is frustrating and a place where a lot of office revenue is lost. STOP WASTING MONEY and send your team to our LIVE phone skills and scheduling event where your team will be put through drill after drill after drill to ensure they know how to:
– Answer the phone in a way that engages the patient
– Stop having cancelations
– Verbiage for people out of network
– Role play of every scenario, over and over and over again so your team literally MASTERS these skills
– How to productively schedule
– Finding extra hours of wasted schedule time with “fluff”– let’s rip that out!
This is a one day, jam packed course. It will be fun, upbeat, but have your team ready to roll their sleeves up and really master these skills. Stop doing what doesn’t work and START DOING WHAT DOES! #doingwhatmatters
Description of Speaker
Kiera Dent has been in dentistry for over 15 years. She has been a dental assistant, scheduling coordinator, treatment coordinator, office manager, owns dental practices, taught at Midwestern University’s College of Dental Medicine, and now consults globally with Kiera’s Dental Consulting and The Dental Success Institute. She also owns Dental Masters- a for purpose formal front office training. This company’s focus is to help front office dental team members grow to their highest level, while giving back to troubled youth finding their passions and turning them to good. Kiera is passionate about dentistry and has personally helped over 50 offices globally experience growth ranging from 10%- 220% increase within one visit, and has helped offices increase morale, team culture, and overall office structure, systems and flow.
Tiffanie has been in the dental field since 2003, and has experience in almost every aspect of the general dental practice, ranging from Dental Assistant all the way to Office Manager. She has completed many continuing education courses over those years pertaining to dental assisting, treatment planning, office management and communications skills. She is passionate about what she does and currently has found herself excelling consulting with Kiera Dent and Dental Masters.
Educational Objectives
Lower cancellation calls
Convert more new patient phone calls
Retain insurance driven patient phone calls
Create more space in schedules and reduce common errors
Create phone and scheduling masters
Disclosure
The speakers declares that neither them nor any member of their families have a financial arrangement or affiliation with any corporate organization offering financial support or grant monies for this continuing education program. Although commercially available products are discussed, no financial arrangements exist between the manufacturers and the speaker. The speakers will not be held financially or legally responsible for any material produced that could positively or negatively impact your office.
Cancellation Policy
In the case of cancellation by registrant, refunds will be made if received in writing NO LATER than two weeks (14 days) prior to start of course date. A $100 processing fee is charged on refunds. DSN reserves the right to change speakers, equipment/materials used or course dates without notice due to unforeseen circumstances. In the rare event that attendance is insufficient, participants will be notified of cancellation or reschedule two weeks prior to course date and a full refund will be given. In such circumstance, organizers will not be held liable for any expenses already incurred by any participant.